Refund Policy

Last Updated: September 28, 2026

At GiantTurtle Software, we stand behind the quality of our applications and want you to be completely satisfied with your purchase. This Refund Policy explains the terms and process for requesting a refund for our software products, including Desktops.

1.14-Day Free Trial

To help you determine whether our software meets your needs before spending any money, Desktops offers a 14-day free trial with all features completely unlocked and no payment information required upfront. We strongly encourage you to take advantage of this trial to test performance, compatibility, and display styles on your macOS system.

2.14-Day Money-Back Guarantee

If you decide to purchase a license and are not satisfied with the software, we offer a 14-day money-back guarantee starting from the date of your original purchase.

To be eligible for a refund, you must:

• Submit your refund request within 14 calendar days of the original purchase date.
• Provide a valid proof of purchase (such as your order number, license key, or the email address used at checkout).
• Uninstall the software and cease use upon receiving the refund. Once processed, the associated license key will be deactivated.

3.Circumstances Not Covered

Refunds will generally not be granted in the following cases:

• Expired Window: Requests submitted after the 14-day refund period has elapsed.
• Mac App Store Purchases: If you purchased through Apple's Mac App Store, your purchase is governed by Apple's Terms of Sale. In accordance with Apple's policies, developers cannot issue refunds directly; please request a refund through reportaproblem.apple.com.
• Terms Violation: Any license suspended or revoked due to unauthorized distribution, piracy, or violation of our license terms.

4.How to Request a Refund

To request a refund for a direct purchase, follow these steps:

1. Send an email to our support team at giant2turtle@gmail.com.
2. Use the subject line: Refund Request - [Your Order Number].
3. Include your order number or license key, and briefly let us know the reason for your refund request. While not strictly required, your feedback is deeply appreciated and helps us improve our software.

5.Refund Processing

Once your request is received, we will review it and confirm the status via email:

• If approved, the refund will be initiated immediately through our payment processor.
• The credit will automatically be applied to your original payment method, typically within 5 to 10 business days, depending on your card issuer or bank.

6.Late or Missing Refunds

If your refund has been approved but has not appeared after 10 business days:

1. Check your bank or credit card account again to ensure the credit has not posted under our payment processor's name.
2. Contact your financial institution, as processing times may vary.
3. If you still have not received your funds, please contact us at giant2turtle@gmail.com with your refund confirmation details.

7.Contact Us

If you have any questions or require assistance regarding this policy, please reach out to us:

• Email: giant2turtle@gmail.com
• Website: https://giant-turtle.com
• Developer: GiantTurtle Software